Support and Maintenance

United we create: Supportive, long-term client partnerships

Long-term support

We offer long-term support and maintenance to all our clients. We’re not a ‘launch it and leave it’ type agency. With us, you’ll benefit from knowing that if you need technical support in the future – we’ll be here to help.

Whether you’re a small start-up or a big brand, our technical support service is friendly, approachable and efficient. It’s a key part of our commitment to building long-term effective partnerships with our clients.

As a smaller agency, we can take a more responsive approach. When you contact us, you’ll always get through to someone that’s already clued up on your site and ready to help.

With quick access to in-depth tech expertise, you’ll find that support enquiries are dealt with in a way that’s rapid and accurate.

Maintenance

Regular maintenance is key to keeping your website secure and well-optimised. Our support and maintenance service can assist with this.

By monitoring your site, we’ll highlight when technical tasks need to be actioned. We can also undertake these tasks on your behalf. Typical tasks include:

  • Implementing regular back-ups
  • Verifying the back-up process
  • Updating your version of WordPress

Letting us take care of routine technical tasks will free you up to focus on other key aspects of your website, such as building engaging content or expanding your digital marketing.

Full-service support

As a full-service agency, we can offer a wide range of additional services, from bespoke website design to copywriting and design for print.

We work in a way that’s personal and straightforward. We’ve supported a diverse range of clients, from start-ups and SMEs through to big brands, building a reputation for our approachable, responsive service.

We take pride in understanding each client’s individual needs to develop long-term working partnerships.

What our client said

Union 10 Design have been great to work with. They listened to our brief, researched well and came up with an amazing website design. The site is easy for our customers to use, with lots of information clearly found, and also easy for us to add to. Prospective customers have commented that the professionalism of the site reflects well on the business. The ongoing support from the team is fantastic, and I cannot recommend them highly enough.

Rowena Thompson | Boston Gateway Marina

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