Privacy and Cookie Policy
Updated: August 31, 2018
To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.
This privacy policy explains how Union 10 Design LLP use any personal information we collect about you when you use this website. It also outlines how we use your personal information, should you choose to work with us.
1. What information do we collect about you?
We collect information about you when you fill in forms on our website or contact us by phone, email or otherwise. We also collect information when you complete our online branding and website questionnaires, participate in discussion boards on social media or other media platforms associated with our site.
The information we collect may include:
- your name, address, email address, phone number, personal description;
- information relating to your proposed project you might wish us to quote or advise on (in particular information you give when filling out forms on our website.
- should you work with us we might also ask for information about your website, such as: access to domains, hosting, marketing platforms and social media accounts.
Website usage information is collected using cookies. (See section 7 Cookies.)
With regard to each of your visits to our site we may automatically collect the following information using Google Analytics, if you consent to this using the cookie message that appears on every page.
- Technical information, including the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
2. How will we use the information about you?
We collect information about you to:
- complete any projects you commission;
- provide you with any information, services or advice that you request from us;
- notify you of any changes to our services;
- manage your account, process invoices and payments;
- and, if you agree, to email you about other recommendations and services we think may be of interest to you.
- to administer your website, including troubleshooting, data analysis, updates, content editing and testing;
- as part of our efforts to keep your site safe and secure — e.g. WordPress updates and plug-ins.
The collection and use of personal information will always relate to a legitimate business requirement. A legitimate business requirement being an activity ‘which can reasonably be considered as fundamental to the efficient delivery of a service for which Union 10 Design LLP is responsible’ or ‘an activity which Union 10 Design LLP is legally obliged to undertake’.
3. Where do we store your information?
The information we collect from you is stored on our server, which is password protected.
If we have given you a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential and we ask you not to share any passwords with anyone.
Please note, data transmitted via the internet (e.g. emails and online forms) may not be completely secure. We therefore cannot guarantee the security of information transmitted to our site and any transmission is at your own risk. We will endeavor to ensure strict procedures and security features will prevent any unauthorised access to information received by us.
We do not share your personal information with any third parties for marketing purposes.
If you commission a project the following information will be stored on our project management software, Harvest, and shared with our accountant:
- your company name;
- your company address;
- contact email addresses.
4. How long do we retain your information?
Information collected via this website
We ensure personal information collected via our website is kept for no longer than is necessary. To find out more about Cookie retention, see section 7 Cookies.
Information collected for commissioned projects
We only keep a client’s website information for as long as required to complete a project. If we have been specifically contracted to maintain and update a client’s website, we will retain their website information for as long as the contract runs.
If you have any queries or would like to have your information removed, please email: hello@union10design.co.uk
5. Will we use your information for marketing?
We do not share any of your information with any third parties for marketing purposes.
On occasion, we would like to contact you about other recommendations and services we think may be of interest or value to you. If you have consented to receive marketing form us, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing.
If you no longer wish to be contacted for marketing purposes, please email:
hello@union10design.co.uk
6. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email:
hello@union10design.co.uk
or write to us at the following address.
Union 10 Design
Devonshire Business Centre
Works Road
Letchworth Garden City
Hertfordshire
SG6 1GJ
We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
8. Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
9. Children and privacy
Our website does not target, and is not intended to attract, children 15 years of age or under. Union 10 Design LLP does not knowingly solicit personal information from children 15 years of age or under or send them requests for personal information.
10. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24th April 2018.
11. How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you: by email hello@union10design.co.uk
or write to us at the following address.
Union 10 Design
Devonshire Business Centre
Works Road
Letchworth Garden City
Hertfordshire
SG6 1GJ